Frequently Asked Questions
If you can't find an answer that you're looking for, feel free to drop us a line.
ORDERING & PAYMENT
What payment methods do you accept?
What payment methods do you accept?
We accept Credit/Debit Cards, UPI, Net Banking, Wallets (Paytm, PhonePe),
and Cash on Delivery.
Is my payment information secure?
Is my payment information secure?
Yes! We use industry-standard SSL encryption. We never store your card details.
Can I cancel my order?
Can I cancel my order?
Yes, you can cancel within 24 hours of ordering if the item hasn't shipped.
Do you offer Cash on Delivery?
Do you offer Cash on Delivery?
COD is available for orders in select areas.
SHIPPING & DELIVERY
How long does shipping take?
How long does shipping take?
- Metro cities: 3-5 business days
- Other cities: 5-7 business days
- Remote areas: 7-10 business days
Do you ship internationally?
Do you ship internationally?
Currently, we ship within India only. International shipping coming soon!
What are the shipping charges?
What are the shipping charges?
- Free shipping on orders in India
Can I track my order?
Can I track my order?
Yes! You'll receive a tracking link via SMS and email once shipped.
What if my order is delayed?
What if my order is delayed?
Contact us at info@astroviz.in and we'll track it immediately.
RETURNS & REFUNDS
What is your return policy?
What is your return policy?
2-day easy returns. If you received damage, wrong Item. For return Unboxing video is required.
(conditions apply).
How do I return a product?
How do I return a product?
Email us at info@astroviz.in with order number and reason. We'll guide you through.
When will I get my refund?
When will I get my refund?
Refunds are processed within 7-10 business days after we receive the return.
What items cannot be returned?
What items cannot be returned?
For hygiene reasons, items that have been worn cannot be returned
unless damaged/defective.
PRODUCT AUTHENTICITY
Are your Rudraksha beads genuine?
Are your Rudraksha beads genuine?
Yes! All Rudraksha beads are certified.
How do I verify authenticity?
How do I verify authenticity?
Each Rudraksha comes with an authenticity certificate.
Are your crystals natural?
Are your crystals natural?
Yes, all crystals are 100% natural. We never use synthetic or treated stones.
Do you provide certificates?
Do you provide certificates?
Yes, premium items come with authenticity certificates from recognized labs.
PRODUCT CARE
How do I cleanse my crystal bracelet?
How do I cleanse my crystal bracelet?
- Moonlight: Place under full moon overnight
- Sage/Incense: Pass through smoke
- Water: Rinse under running water (check if water-safe)
- Sound: Use singing bowl or bells
How often should I cleanse?
How often should I cleanse?
Weekly, or when you feel the energy is heavy.
Can I wear my bracelet while sleeping/showering?
Can I wear my bracelet while sleeping/showering?
- Sleeping: Yes, but remove if uncomfortable
- Showering: Better to remove to preserve elastic/metal
How do I charge my crystals?
How do I charge my crystals?
Place in sunlight (morning sun) or moonlight for 4-6 hours.
USAGE & BENEFITS
Which wrist should I wear my bracelet on?
Which wrist should I wear my bracelet on?
- Left wrist: Receiving energy (chakra, healing, love)
- Right wrist: Giving energy (protection, removing negativity)
Can I wear multiple bracelets together?
Can I wear multiple bracelets together?
Yes! Many customers stack compatible bracelets for combined benefits.
How long before I see results?
How long before I see results?
Effects vary by person. Some feel immediate shifts, others in 2-4 weeks.
Consistency is key.
Do I need to activate my bracelet?
Do I need to activate my bracelet?
Yes! Set your intention, cleanse it, and wear it with belief.
Can anyone wear these?
Can anyone wear these?
Yes, crystals work for everyone regardless of age, gender, or religion.
SPECIFIC PRODUCTS
What is a 7 Chakra bracelet?
What is a 7 Chakra bracelet?
A bracelet with 7 different stones representing the 7 energy centers
(chakras) in your body.
What is an Orgone Pyramid?
What is an Orgone Pyramid?
A device made of resin, metals, and crystals that converts negative
energy to positive energy.
Which Rudraksha is best for me?
Which Rudraksha is best for me?
- 5 Mukhi: General wellness, peace
- 7 Mukhi: Wealth, abundance
- See our [Rudraksha Guide] for detailed info
What's the difference between Pyrite and Citrine for money?
What's the difference between Pyrite and Citrine for money?
- Pyrite: Protection + wealth
- Citrine: Manifestation + abundance
Both are powerful; choose based on intuition!
SIZING
What size bracelet should I order?
What size bracelet should I order?
Most bracelets are adjustable (16-20cm). Check product description for details.
My bracelet broke! What do I do?
My bracelet broke! What do I do?
Contact us within 7 days - we'll revert back to you. (Note: Broken bracelets
in spirituality often mean they absorbed negative energy for you!)
CUSTOMER SUPPORT
How do I contact customer support?
How do I contact customer support?
- Email: info@astroviz.in
- WhatsApp:
- Instagram DM: info@astroviz.in
- Hours: Mon-Sat, 10 AM - 7 PM
Do you offer customization?
Do you offer customization?
Yes, for that reach out to us.
WHOLESALE & BULK ORDERS
Do you offer wholesale pricing?
Do you offer wholesale pricing?
Yes! Email info@astroviz.in for bulk order inquiries (minimum 20 units).
Still have questions? Contact us - we're here to help!