Return & Refund Policy

2-Day Returns

We want you to love your purchase. If you receive a wrong or damaged item, you can return it within 2 days of delivery for a full refund. To be eligible for a return, an unboxing video is required, the item must be unworn, and all packaging must be returned in its original condition.

Return Eligibility

✅ You CAN return if:
- The product is damaged or defective
- The wrong item was delivered

❌ You CANNOT return if:
- The item has been worn or used
- More than 2 days have passed since delivery
- The damage is due to misuse
- The item is customized or personalized

How to Return

Step 1: Email info@astroviz.in with:
- Your order number
- Reason for return
- Photos of the item (if damaged/defective) and your unboxing video

Step 2: We'll send return instructions within 24 hours.

Step 3: Pack the item securely and ship it to our return address.

Step 4: Your refund will be processed within 7-10 business days after we receive the returned item.

Return Shipping

- For defective or wrong items, we cover the cost of return shipping.

Refund Process

- Refunds are issued to your original payment method
- Processing time: 7-10 business days
- You'll receive an email confirmation once your refund is processed

Exchange Policy

We currently don't offer direct exchanges. Please return the item for a refund and place a new order if you'd like a different item.

Damaged During Transit

If your item arrives damaged:
1. Take photos and a video immediately
2. Email us within 24 hours of delivery
3. We'll arrange a replacement.

Missing Items

If you're missing an item from your order, please contact us within 24 hours of delivery.

Contact

Return queries: info@astroviz.in
Phone/WhatsApp: +91 78620 92181

Your satisfaction is our priority.